How do I Participate in a TeleVisit?

For many people today, telemedicine is a convenient and effective way to see their healthcare provider.

• The first step is to call and schedule it with your provider Before beginning your TeleVisit, make sure that you:
• Have an active Patient Portal account, with username and password
• Set aside a secure, private location

TeleVisit Using Healow App

To participate in a TeleVisit using the Healow App, download the app on your mobile device.

CLICK HERE for directions on how to setup and use the app.  The Office Code is EFCEBD.

TeleVisit Through the Patient Portal

To begin your Televisit through the Patient Portal, follow these easy steps:

1. “Arrive early” by logging in to your Patient Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
2. Click “Join TeleVisit” in your patient dashboard (or email reminder).
3. Fill out any patient questionnaire, and provide requested personal information.
4. Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one.
5. Click “Start TeleVisit” to enter the virtual waiting room.
6. Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.